Overview
This Privacy Policy explains how Luma Stays (“we,” “us,” or “our”) collects, uses, discloses, and safeguards information when you visit our website or contact us about short-term rental property management services in Lima, Peru. By using our website, you agree to the practices described here.
Your data
What we collect and why
We collect information to respond to inquiries, provide estimates, deliver services, and improve our website experience.
Information you provide: name, email address, phone/WhatsApp number, property details, and any message content you submit through forms, WhatsApp, email, or phone.
Information collected automatically: device and browser details, IP address, approximate location, pages viewed, and interactions (via cookies and similar technologies).
Third-party sources: if you contact us through platforms that share your details with us (for example, messaging or advertising platforms), we may receive limited profile or contact information based on your settings.
We only use your information to communicate clearly, deliver our services, and improve your experience.
Luma Stays
How we use information: to respond to requests, schedule consultations, prepare earnings estimates, onboard owners, coordinate operations (cleaning/maintenance), send service updates, process payments (if applicable), and maintain security and performance of our website.